About Voodoo Works
We are service designers who work in property. Before anything is built, we map how the business actually works: the people involved, the touchpoints, the handoffs, the friction. That understanding shapes everything that follows.
Service design is the discipline of making complex systems work for the people inside them. In property, those systems involve tenants, owners, agents, tradespeople, compliance requirements, and the relationships between all of them. We design around that reality, then build the tools that support it. Got a project? Say hello.
Service Design First
We start every engagement by understanding the service: the people involved, the journeys they take, and where things break down. Customer journey mapping, service blueprints, information architecture, and prototyping come before the build.
For property businesses, that means mapping how tenants, owners, agents, and tradespeople actually interact, and designing systems that reflect that reality rather than working against it.
The technology follows from the design. You own everything: code, data, and infrastructure. No licensing fees, no vendor lock-in.
How We Work
We design, build, and maintain our own property products, and occasionally take on work for others where there is a good fit.
We are not a generalist agency. We work in property, we understand the sector, and we bring that depth to every engagement.
Most projects fail not because of the technology, but because the design of the service was wrong from the start. We fix that first.