Change strata managers without losing what matters
Impartial third party facilitation of assessing the incumbent strata managers and if necessary offboarding and onboarding a new team.
Start the discussionWe define the brief before we go to market - so we're comparing strata managers on what your building needs, not on what they happen to be good at selling.
We scan the market. Not every manager wants every building. National players bring scale and technology; mid-tier specialists bring focus; boutique operators bring proximity. We identify which managers are realistic candidates for your building, simplifying the process for the committee.
How we engage
We don't act as your strata manager, your lawyer, or your building manager - we work alongside them, doing the majority of the heavy-lifting for you and the committee.
Free initial consultation
A no-obligation conversation to understand your situation and outline possible next steps. A good starting point if you're not yet sure whether to act.
Pre-engagement audit
A fixed-fee review of your current agreement, performance against it, and the grounds for termination. Particularly useful when the committee is weighing up whether or how to act.
Full transition
Fixed fee scaled to lot count, covering all five phases from assessment through ninety days of post-transition stabilisation.
How it works
Five phases. Advisory only.
1.Assess
Review the current management agreement, examine the grounds for termination, gauge committee and lot-owner appetite, scope the transition risk. You leave this phase with a clear picture of what you're walking into.
2.Select
Run a structured RFP to evaluate replacement managers. Standardised scoring, reference checks, neutral facilitation. We don't tell you who to pick - we make sure you can defend the decision to your owners.
3.Offboard
Facilitate extraction of records, contracts, financial data, work orders, insurance details, contractor relationships, and resident contact lists from the outgoing manager. Close out the agreement cleanly.
4.Onboard
Facilitate ingestion of records into the incoming manager's systems. Brief them on building history and resident sentiment. Run resident communications through our platform so the change feels managed and simple as can be.
5.Stabilise
Ninety days of post-transition support. Our platform continues to capture sentiment and building history - giving the committee a clear before-and-after picture, and leaving the incoming manager with an institutional record that doesn't disappear when the next change comes.
Why us
We're not aligned with any strata manager. We have no preferred panel, no referral arrangements, and no financial relationship with the managers we put in front of you. When we run a selection process, the outcome is yours - not ours.
The founder ran one of these from the inside - the transition away from one of Australia's largest strata management companies to a new provider, at the start of 2024. Same problem, same mess, same gap in the market. The methodology came directly out of that experience.
Underneath it is a service design discipline - mapping how a service flows across people, systems, and points of handoff, and engineering it so nothing slips between them. We sit between the old manager and the new one so you don't have to.
Who it's for
- Owners corporations of any size, considering or already committed to termination
- Developers handing over from initial-period strata to permanent management
- Multi-scheme portfolios standardising their approach to manager performance and replacement
Areas we serve
We work with owners corporations in Sydney (NSW) and Melbourne (VIC).
Talk to us
If your committee is heading into AGM season with a strata manager problem you don't know how to solve, the audit is the right starting point.
Start with an audit